Customer Relations Director
Summary
The Customer Relations Director leads initiatives that strengthen the relationship between CHE leadership, staff, and families. This role focuses on training, leader development, and maintaining high standards of service that reflect CHE’s mission and values. Through site visits, mentorship, and proactive communication, the Customer Relations Director builds organizational cohesion, supports campus leaders, and ensures that every family’s experience creates a “Raving Fan” of CHE.
At-Will Statement
All employment with Colorado Homeschool Enrichment (CHE) is “at-will,” which means that either the employee or CHE may terminate the employment relationship at any time, with or without cause, and with or without prior notice, subject to applicable federal and Colorado state laws. Nothing in any job posting, description, or CHE policy shall be interpreted to alter the at-will nature of employment.
Benefits and Perks
Eligible for full-time benefits, including:
- Health benefits or cash reimbursement if you choose to opt out
- 401(k) plan participation
- Paid Time Off (PTO)
- Professional development opportunities
Compensation Range
$65,000 - $80,000
Equal Opportunity
Equal Opportunity & Accessibility Statement: Colorado Homeschool Enrichment (CHE) is committed to equal employment opportunity. We do not discriminate based on race, color, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, religion, age, disability, veteran status, marital status, or any other status protected by applicable federal, state, or local law.
Hiring Timeline
A candidate will be selected by November 14th, 2025.
Key Responsibilities
- Training & Development: Design, implement, and facilitate training programs for campus leaders and front-line staff, ensuring alignment with CHE’s values and operational standards.
- Leader Development: Mentor and coach campus leadership teams, providing guidance on effective communication, conflict resolution, and community engagement.
- Site Visits & Support: Conduct regular campus visits to assess operational consistency, offer feedback, and strengthen relationships between leadership, staff, and families.
- Customer Experience & Engagement: Develop and implement strategies that enhance family satisfaction and retention, ensuring each interaction with CHE reflects professionalism, care, and excellence.
- Organizational Cohesion: Act as a bridge between central leadership and campus teams, fostering collaboration, clarity, and unity across all regions.
- Communication & Feedback: Maintain open lines of communication with campus leaders and families. Gather feedback to inform continuous improvement and resolve concerns proactively.
- Raving Fan Culture: Model and promote CHE’s “Raving Fan” philosophy by inspiring staff to exceed expectations, celebrate success, and uphold a culture of gratitude and service.
Location
Hybrid role based in Colorado. Regular statewide travel to CHE campuses is required (approximately 25–35%). The Customer Relations Director is also required to attend CHE FOH meetings.
Preferred Qualifications
- Experience in homeschooling, charter, or enrichment program settings.
- Background in leadership development, coaching, or organizational training.
- Experience implementing customer experience initiatives or family engagement programs.
Required Qualifications
- Bachelor’s degree in Education, Communications, Business Administration, or related field.
- Minimum of 3 years’ experience in leadership, customer relations, or educational administration.
- Proven success in developing and leading teams across multiple sites.
- Strong interpersonal, communication, and presentation skills.
- Ability to travel regularly and maintain strong relationships with diverse teams.
- Deep understanding of CHE’s mission, culture, and family-centered values.